Percentage of people who tend to be satisfied with public services in the UK

Proxy
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This indicator contains some alternative data to those specified by the United Nations (UN). This indicator is the most suitable match currently available.

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Headline data

Proportion of population satisfied with their last experience of public services
Year Value Units Series GeoCode Observation status
17 May to 11 June 2023 53.9 Percentage (%) Healthcare system Normal value
17 May to 11 June 2023 66.7 Percentage (%) Education system Normal value
17 May to 11 June 2023 63.5 Percentage (%) Police Normal value
17 May to 11 June 2023 56.2 Percentage (%) Courts and legal system Normal value

Source: Office for National Statistics (ONS)

Geographical Area: Great Britain

Unit of Measurement: Percentage (%)

This table provides metadata for the actual indicator available from UK statistics closest to the corresponding global SDG indicator. Please note that even when the global SDG indicator is fully available from UK statistics, this table should be consulted for information on national methodology and other UK-specific metadata information.

Indicator available

Percentage of people who tend to be satisfied with public services in the UK
Indicator description

Percentage of people who tend to be satisfied with the (i) healthcare system, (i) education system, (iii) police, and (iv) courts and legal system in the UK
Geographical coverage

Great Britain
Unit of measurement

Percentage (%)
Definitions

Not available for this indicator
Available disaggregations

Not available for this indicator
Calculations

No calculations were performed in the data acquisition of this indicator as appropriate data was readily available in the final format specified by this indicator.
Other information

Adults aged 16 years and over were asked to rate their overall satisfaction with certain public services in the UK on a scale from 0 to 10, where 0 was "not at satisfied" and 10 was "completely satisfied". A rating score of 6 or higher represents satisfaction with the asked about public service in the UK.

Survey estimates exclude respondents who refused to answer, answered "Don't know" and those with missing answers.

This indicator is being used as an approximation of the UN SDG Indicator. Where possible, we will work to identify or develop UK data to meet the global indicator specification. This indicator has been identified in collaboration with topic experts.
Data last updated 21 July 2023
Metadata last updated 21 July 2023

This table provides information on metadata for SDG indicators as defined by the UN Statistical Commission. Complete global metadata is provided by the UN Statistics Division.

Indicator name

Proportion of population satisfied with their last experience of public services
Target name

Develop effective, accountable and transparent institutions at all levels
UN designated tier

Tier II
UN custodian agency

United Nations Development Programme (UNDP)
Link to UN metadata United Nations Sustainable Development Goals metadata for target 16.6 opens in a new window

Source 1

Organisation

Office for National Statistics (ONS)
Periodicity

Quarterly
Earliest available data

2023
Geographical coverage

Great Britain
Link to data source UK Measures of National Well-being opens in a new window
Release date 05 July 2023
Next release

November 2023: We plan to update indicator data within 4 months of data being released
Statistical classification

Official statistics
Contact details

qualityoflife@ons.gov.uk
Other information

The relevant four questions within the UK Measures of National Well-being (UK MNW) are sourced from the Opinion and Lifestyle Survey (OPN), which takes place on a fortnightly basis covering approximately a 10 day collection period.

The relevant four questions are asked on a quarterly basis, with the most recent collection period covering 17 May to 11 June 2023.

The 17 May to 11 June 2023 data is based on 2 waves of pooled data (17 to 28 May and 31 May to 11 June).

An annual dataset will be created from the 4 quarterly waves to allow reporting of estimates by various socio-demographic characteristics. Please see the UK Measures of National Well-being, current and upcoming work, July 2023 for planned future work.
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