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Indicator 16.6.2 Proportion of population satisfied with their last experience of public services

Average quality rating of public services in the UK

Sub-categories

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Headline data

Source: European Quality of Life Survey

Geographical Area: United Kingdom

Unit of Measurement: Mean quality rating

Footnote: In certain disaggregations, where the sample size is smaller than 50, figures have been suppressed due to the low sample size

This table provides metadata for the actual indicator available from UK statistics closest to the corresponding global SDG indicator. Please note that even when the global SDG indicator is fully available from UK statistics, this table should be consulted for information on national methodology and other UK-specific metadata information.

Indicator available

Average quality rating of public services in the UK

Indicator description

Average quality rating of public services (in all respondents who rated at least three services). The mean quality rating is based on a rating on a scale from 1 to 10 of at least three of the following public services in the relevant country - Health services, Education system, Public transport, Childcare services, Long-term care services, Social housing, State pension system.

Geographical coverage

United Kingdom

Unit of measurement

Mean quality rating

Definitions

Respondents to the survey were asked “In general, how would you rate the quality of each of the following public services in [COUNTRY]?” 7 public services are rated on a scale from 1 to 10, with 1 indicating ‘very poor quality’, and 10 indicating ‘very high quality’ (Health services, Education system, Public transport, Childcare services, Long-term care services, Social housing, State pension system).

Available disaggregations
Calculations
Other information

Data are collected from the Eurofound ‘European Quality of Life Survey’. Income is presented by income quartiles (from lowest income quartile 1 to highest income quartile 4), which were calculated based on equivalised income in PPP euros for the respondents who provided this information. Cases with missing values (for example when asked for respondents perceived quality of services, they answered “don’t know”, or refused to answer spontaneously) have been included in the calculations where the respondent has rated at least three services. Where there were fewer than fifty responses from a group, the results are not shown. This indicator is being used as an approximation of the UN SDG Indicator. Where possible, we will work to identify or develop UK data to meet the global indicator specification. This indicator has been identified in collaboration with topic experts.

Data last updated 2020-10-16: see changes on GitHub opens in a new window
Metadata last updated 2020-10-16: see changes on GitHub opens in a new window

This table provides information on metadata for SDG indicators as defined by the UN Statistical Commission. Complete global metadata is provided by the UN Statistics Division.

Indicator name

Proportion of population satisfied with their last experience of public services

Target name

Develop effective, accountable and transparent institutions at all levels

Global indicator description
UN designated tier

Tier II

UN custodian agency

United Nations Development Programme (UNDP)

Link to UN metadata United Nations Sustainable Development Goals Metadata (PDF 4.0 MB) opens in a new window
Organisation

European Quality of Life Survey

Periodicity

Various

Earliest available data

2003

Geographical coverage

United Kingdom

Link to data source European Quality of Life Survey Integrated Data File, 2003-2016 opens in a new window
Release date

26/06/2018

Next release

TBC

Statistical classification

Non-official statistic

Contact details

tle@eurofound.europa.eu

Other information

European Foundation for the Improvement of Living and Working Conditions. (2018). European Quality of Life Survey Integrated Data File, 2003-2016. [data collection]. 3rd Edition. UK Data Service. SN - 7348, http://doi.org/10.5255/UKDA-SN-7348-3